FAQ

Q: What is the currency listed on your website?

A: All prices are listed in USD.

Q: Where do you ship to?

A: We ship our products internationally.

Q: How much is shipping and handling?

A: Shipping and handling charges are determined by our shipping calculator based on the product purchased and where the item will be shipped to. Shipping and handling charges per item will be lower when you purchase more items.


Q: What will show up on my credit card statement?

A: Your credit card statement will show you that your purchase is from Carccessory Enterprises Ltd.

Q: What type of payments do you accept?

A: We accept the following payment methods:
- Credit Cards: Visa and MasterCard

Q: Is payment safe and secure?

A: Yes, once you checkout from our shopping cart, you will be transferred to our payment gateway for payment processing. All of your information will be transmitted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits.


Q: When will my order be processed?

A: Orders are usually processed within 2 to 3 business days.

Q: When will I received my product?

A: Please find our estimated delivery time below:

  Regular Shipping   Upgraded Shipping  
USA   5 to 12 business days   4 to 7 business days  
Canada   5 to 12 business days   4 to 7 business days  
International   5 to 20 business days   4 to 10 business days  
Note: Business days does not include weekends/holidays.
  Regular Shipping  
USA   5 to 12 business days  
Canada   5 to 12 business days  
International   5 to 20 business days  
   
  Upgraded Shipping  
USA   4 to 7 business days  
Canada   4 to 7 business days  
International   4 to 10 business days  
Note: Business days does not include weekends/holidays.


Q: How is the radio reception of these antennas when comparing to OEM one?

A: The radio reception will decrease since these antennas are shorter.

Q: What are the antennas made of?

A: All of stubby antennas are made of high quality aluminum, while decorative antennas are made of plastic and Fuba antennas are made of rubber.

Q: I have a power antenna, can I replace it with stubby antennas?

A: If you have a power antenna, our antennas will not fit unless you modify the base of your existing antenna.

Q: How do I install the antennas?

A: Most roof mounted antennas can be uninstalled by hand, just twist it off and install our stubby antennas. If you have a fender mounted antenna, you may need to use a wrench to take it off. You can also check out our installation instructions video on facebook

Q: How do I know if the antennas will fit my car?

A: Please click on the make of your car at the left column and browse for your car. Please keep in mind that all antennas are different and the compatible models are also different for each stubby antenna.

Q: I really like the roof mounted stubby antennas, but my car does not come with a roof mounted antenna.

A: You can always purchase one of the decorative antennas from us.


Q: What is your Return/Exchange Policy?

A: If you are not satisfied with our product, we will offer refund on the following terms:

  • - Please contact us within 15 days and return the item within 30 days from the ordered date
  • - Item is returned at your own cost
  • - Shipping and Handling charges are non-refundable
  • - There is also a 20% restocking fee
  • *Please do not send us items that do not meet our terms. We will not issue refund if the return is not qualified.*